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Emma James is a Director in Ernst & Young’s Assurance practice in Sydney and leads the Product capability in Oceania and recently completed her MBA at RMIT University specializing in Digital Entrepreneurship.  Emma is an experienced leader who specializes in driving the vision and SaaS product roadmaps for businesses, focusing on the collaboration between customer (CX) and business strategy. 

Emma’s skills combine technical understanding with human centered design to create desirable, viable and feasible products.  Prior to EY, Emma spent 17 years at Qantas where she led Customer and Marketing Technology, embedding the CX Strategy into the business and transforming how both customers and employees of Qantas interact through digital and AI products. 

Currently, Emma leads the development of EY’s Space Technology product suite and platform, harnessing the power of Space Technology without the need to be a rocket scientist!